By booking a session at The Nature Nook, you (the parent(s) or carer(s) of the child/ren attending) agree to the following terms and conditions.

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1. Nature of Sessions

The Nature Nook sessions are stay and play sessions for children under 5 years old. Parents and carers must remain with and supervise their child at all times throughout the session. Parents and carers are responsible for their child’s behaviour, safety, and well-being during the session, including ensuring that session rules are followed.

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2. Outdoor Environment & Risk

Sessions take place in a natural, outdoor forest environment. While all reasonable steps are taken to minimise risk and provide a safe space, outdoor play involves inherent risks (e.g. uneven ground, weather conditions, natural materials, insects). By attending, you acknowledge and accept these risks and agree to support your child appropriately while on site. There are a number of rabbit holes, making the ground very uneven so care need to be taken walking around the site. The uneven ground also makes pushing a pram around a little tricky. 

If you notice anything that may present a safety concern, please notify Sammie immediately.

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3. Weather Conditions

Sessions will run in most weather conditions, including rain and cold. Sessions will only be cancelled in the event of extreme or unsafe weather, such as yellow weather warnings, high winds, or other conditions that pose a safety risk.

All adults and children must wear weather-appropriate clothing and footwear (e.g. waterproofs, warm layers, sturdy shoes). Refunds will not be issued if unsuitable clothing prevents participation.

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4. Cancellations by The Nature Nook

In the unlikely event that a session is cancelled due to weather conditions, staff illness, or unforeseen circumstances, we will provide as much notice as possible. You will be offered either:

• An alternative session date, or

• A refund

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5. Cancellations by Parents/Carers

If you need to cancel a booking:

• You must contact us by email at least 48 hours before the session to receive a refund or reschedule.
   

• If you wish to rearrange your session, please notify us at least 24 hours before the session.
   

• Cancellations made outside of these timeframes may not be eligible for a refund but will be considered on an individual basis.
   

6. Supervision & Boundaries

Children must remain within the designated session area at all times. It is the responsibility of the parent/carer to ensure their child stays within these boundaries.

There is water nearby and a bridge on site. Children must be kept away from the water at all times, and the bridge must not be crossed during sessions. This is the responsibility of the supervising adult.

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7. Tools and Equipment

Adults and children may have access to tools and equipment appropriate for the different sessions. Some tools may be potentially dangerous if used incorrectly.

• Where appropriate, a safety briefing and demonstration will be given before any tools or equipment are used.
   

• Parents and carers are responsible for ensuring their child uses tools safely and appropriately.
   

• Children must only use equipment suitable for their age and stage of development.
   

8. Health, Medication & Medical Information

If your child requires medication (including inhalers or emergency medication), it is the responsibility of the parent/carer to:

• Bring the medication with them
   

• Administer it when needed
   

Please inform us of any medical conditions, additional needs, or allergies before attending a session.

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9. Food, Drink & Allergies

On occasion food and/or drink may be provided during sessions. It is your responsibility to inform us of any allergies or dietary requirements.

Parents/carers may bring their own snacks and drinks. The Nature Nook is a nut-free setting, and no nuts or nut products may be brought onto site. Please take all litter home with you.

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10. Illness

Please do not attend sessions if your child (or accompanying adult) is unwell with a contagious illness. This is to protect other children, families, and staff.

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11. Photography & Privacy

Parents and carers may take photos or videos of their own child only. Photos or videos of other children must not be taken without the explicit permission of the other parent/carer.

From time to time, The Nature Nook may take photographs for promotional purposes. Separate consent will be obtained for this.

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12. Behaviour

We aim to provide a safe, inclusive, and respectful environment. Any behaviour from adults or children that is unsafe, aggressive, or inappropriate may result in the family being asked to leave the session, without refund.

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13. Liability

The Nature Nook accepts no liability for loss, damage, or injury resulting from participation in sessions, except where caused by proven negligence. Personal belongings are brought at your own risk.

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14. Acceptance of Terms

By booking and attending a session, you confirm that you have read, understood, and agree to these Terms and Conditions.

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15. Contact

If you have any questions relating to these Terms and Conditions, please contact us by email at: sammie@naturenook.co.uk